Shipping & Returns Information

Understanding the shipping and returns process is essential for ensuring a smooth experience when purchasing our products. This page outlines the key aspects of shipping and returns.

Shipping Information

Generally, standard shipping within the United Kingdom is £3.49 & can take between 2-4 business days, while international shipping may take longer, depending on the destination country's customs regulations.

It is important to note that shipping times can vary based on several factors, including the destination, shipping method selected, and the time of order processing.

It is advisable for customers to review the shipping options available at checkout to select the method that best meets their needs. Additionally, tracking information is typically provided once an order has been dispatched, allowing customers to monitor the status of their shipment.

Returns Policy

Should you find you need to return your purchase, you have a 30-day window from the date of receipt to initiate a return. To be eligible for a return, items must be in their original condition, unworn or unused, with original packaging.

To initiate a return, please fill out the contact form below, or email enquiries@toughdog.co.uk quoting your order number, and reason for return. Upon acceptance of the return request, customers will receive instructions on how to proceed, including a return shipping label if applicable. It is important to note that items returned without prior authorization may not be accepted.

In the case of damaged or defective items, report any issues immediately by using the contact form below or emailing us enquiries@toughdog.co.uk with your order number. This allows for prompt resolution and ensures that customers receive the quality they expect.

For customers located within the European Union, a 14-day cooling-off period applies, allowing for returns without justification. This policy is designed to enhance customer confidence and satisfaction when shopping online.

Refunds will be processed once the returned item has been received and inspected. Typically, refunds are issued to the original payment method within 10 business days, although processing times may vary. We reserve the right to decline any refund if we have found the product/s have been used other than for trying on purposes.